Refund Policy
Thank you for shopping at ATX Custom Oils. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the product you received, we offer a 30-day refund policy. Please read the following terms and conditions regarding our refund policy:
- Refund Eligibility: 1.1 You may be eligible for a refund if you are not satisfied with the product you purchased from us. 1.2 To be eligible for a refund, you must contact us at info@atxcustomoils.com within 30 days from the date of purchase. 1.3 We do not accept returns of tampered products. If the product has been opened, used, or altered in any way, we will not process a refund.
- Return Process: 2.1 To initiate a refund, please send an email to info@atxcustomoils.com within the 30-day period. 2.2 Include your order details, including the order number, product name, and the reason for your dissatisfaction with the product. 2.3 Our customer support team will respond to your email and guide you through the return process, which may include providing additional information or documentation. 2.4 If your return is approved, we will provide you with instructions on how to return the product.
- Refund Approval and Processing: 3.1 Once we receive the returned product and confirm its eligibility, we will initiate the refund process. 3.2 The refund will be processed using the original payment method used for the purchase. 3.3 Please allow [number] business days for the refund to be processed and credited to your account. The exact time may vary depending on your financial institution.
- Non-Refundable Items: 4.1 We do not offer refunds for tampered products, as mentioned in Section 1.3. 4.2 Shipping and handling fees, if applicable, are non-refundable.
- Damaged or Defective Products: 5.1 If you receive a damaged or defective product, please contact us immediately at info@atxcustomoils.com. 5.2 We may request photographic evidence or additional information to assess the damage or defect. 5.3 In such cases, we will replace the product at no additional cost or provide a full refund, including any shipping charges.
- Contact Us: If you have any questions or concerns about our refund policy, please contact our customer support team at info@atxcustomoils.com.
Please note that our refund policy applies to products purchased directly from ATX Custom Oils. If you purchased our products from a third-party retailer, please refer to their respective return policies.
ATX Custom Oils reserves the right to amend this refund policy at any time without prior notice. Please review this policy periodically for any changes